EVENT DATE: Oct. 8 - 9, 2024 in East Lansing, MI







CEO
Empowered CX
Founder and Chief Experience Officer
Experience Catalysts
VP of Journey Mapping & CX Consulting
QuestionPro














Global Customer Excellence
Pfizer
Owner and Founder
Experience Engineering
President and Chief Customer Officer, Employee Experience Division
HRIZONS
Principal
CX Amplified LLC












Founder and Chief Researcher
Purpose Project
Founder & Principal Consultant
Experience Tales Consulting
Senior Manager, People Enablement & Insights
Elsevier








VP of Digital Service Experience
MSU Federal Credit Union










Sr Consultant
World Wide Technology
Global Director for CX
DOW
Sr. Director, Customer Experience Management
Klaviyo
Senior Manager - Customer Advocacy
Delinea
















Senior Customer Experience Manager
Upwork
Customer Experience Leader
CX Transformation Consultant
Trustable CX Solutions
Council Member
City of Novi, Michigan














Start-Up Mentor and Fractional CX Leader
CustomerXSuccess
Founder & President
Crucx
Chief Orchestrator
TribeCX
Senior Director, Enterprise Sales
Success KPI














CXO and Principal Consultant
Innovative CX, LLC
Czarnecki Endowed Collegiate Professor of Marketing
University of Michigan-Dearborn
Manager, Customer Experience - XLAB Research
General Motors








President
Peopledesign










Manager of Transformation & Customer Experience
Bluescope Coated Products
North America
Principal, Customer Experience
METHOD Corp.
Medical Director of Patient Experience
Tufts Medical Center
Senior Account Executive
VDS














Vice President, Patient Experience Enterprise
Advocate Health
Founder
HaloEffect
Chief Experience Officer
Likewize








Principal and Founder
CJH Strategy & Planning Group








Vice President, Patient Experience Enterprise
Advocate Health
Principal, Customer Experience
METHOD Corp.
Founder
HaloEffect
Senior Account Executive
VDS







