James Munoz

Senior Manager, People Enablement & Insights - Elsevier

James, a Senior CX Manager at Elsevier, specializes in transforming organizational skills, culture, and insights across four core experiences: brand, customer, employee, and product. With a decade of experience as a US Army Reconnaissance Officer and combat veteran, he spent five years studying religion and spirituality to comprehend human complexities and contribute to positive change.

Speaker 2024

Are You Delivering on Your Brand Promise? Harnessing Customer Experience for Exceptional Branded Experiences