Eric Smuda

Chief Experience Officer - Likewize

Eric Smuda’s career is based on the belief that taking care of customers to drive organic growth is the most reliable way to help companies succeed. In his various roles, he has focused on translating VOC into operational improvements, product introductions, and transformational customer experiences that have led to company growth.

The companies he has served as a CX leader or consultant represent some of the most well-known brands in the world: Hertz, Avis Budget, Hewlett-Packard, Walgreens, Humana, Mattress Firm, and TopGolf, among others. He is currently the Chief Experience Officer (CXO) for Likewize, a device protection company in Texas.

Speaker 2024

Building a Career in CX