Mary Poppen

Professor of Practice, MS-CXM - Michigan State University

Mary Poppen is President and Chief Customer Officer of HRIZONS EX and Professor of Practice at Michigan State University teaching in the Customer Experience Management Master’s Degree program (MS-CXM).

Prior to her current focus, Mary was Glint’s Chief Customer Officer at LinkedIn and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of customer delivery, business consulting and executive leadership experience. She is a well-recognized customer and employee experience thought leader, speaking at global events and authoring several publications in this space. She recently published a book entitled “Goodbye, Churn. Hello, Growth!

Speaker 2024

Leveraging Employee Feedback for Stellar Customer and Business Outcomes