Leveraging Employee Feedback for Stellar Customer and Business Outcomes

Did you know that engaged employees are more likely to go the extra mile, exhibit higher levels of innovation, collaborate effectively, and deliver exceptional customer experiences? By recognizing and nurturing employee engagement, organizations can create an environment where employees thrive, leading to improved customer and business outcomes. In this session, we will focus on ways to leverage employee feedback to prioritize actions that will have positive, lasting impacts on employees, customers and the organization.

Key Takeaways. By the end of this session, the audience will:

• Understand the impact of employee engagement on customer and business outcomes

• Define effective employee listening measurement strategies

• Develop priority actions based on employee feedback

• Create an approach to sustain and continuously improve employee engagement

Masterclass

Mary Poppen
Professor of Practice, MS-CXM,
Michigan State University