Karl Sharicz

Principal | Owner - HorizonCX

Karl has 30+ years of experience gained within research and manufacturing B2B environments. Throughout his career he served in a broad range of roles within marketing, sales, training, and training management—developing internal and external customer relationship skills and building a decided customer-centric focus along the way. Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; deriving insights from the voice of the customer; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.

Speaker 2024