Simone Silva

Founder and Principal - Experience Tales Consulting

Simone Silva is the Principal and Founder of Experience Tales Consulting. With 20+ years of experience in customer experience, service operations, quality, and innovation, she helps clients create and deliver differentiation that drives business value and increases customer loyalty.

Simone is a graduate of MSU’s MS in CXM, holds master's degrees in Technology Leadership and Innovation (TLI) and Business (MBA), and a BS in Mechanical Engineering. She is also Lean Six-Sigma certified.

As an executive, she has led large global teams in the US, China, Germany, Mexico, and Brazil, always creating a winning culture and achieving high levels of engagement.

Speaker 2024

CX Operating System: Scaling the Adoption of a CX Program