Hamdi Al-Amawi

Principal Consultant-Customer Experience - METHOD Corp.

Hamdi is a CX professional with more than 20 years of experience working in different industries in retail, manufacturing, airline, telecoms, and logistics with an outstanding record of success and a deep commitment to creating and driving revenue and continuous improvement of businesses in challenging customer-centric markets. He strongly believes that CX is a way of improving people’s quality of life. He is a co-author of "Customer Experience5" book, an International CX Awards Judge, currently pursuing Business Administration Doctorate from Ascencia Business School. His main areas of expertise are service excellence, strategy, continuous improvement, employee engagement, consulting, and training.

Speaker 2024