Balancing between AI and Humanity to Enhance Customer Experience

In this era of digital and AI evolution, businesses are increasingly focusing and investing in Artificial Intelligence to streamline operations and improve customer interactions. However, human touch is still important and impactful in customer experience, and the key for exceptional customer experience is in balancing between AI technologies and the irreplaceable human touch. The session will explore the importance of leveraging AI to enhance customer service while maintaining the empathy and personal connections that customers will always need and seek in their interactions with the organizations. the session will discuss the importance of synergy between AI and human interactions to create exceptional customer experience.

By the end of the session the audience will:

• Learn the importance of empathy, emotional intelligence, and personal interactions in customer service and building trust with customers in the accelerated AI era

• Learn how balancing between AI and Human Touch will enhance customer experience and create exceptional customer experience.

Presentation

Hamdi Al-Amawi
Principal, Customer Experience,
METHOD Corp.