Parul Bhandari

Start Up Advisor and Fractional CX Leader - CustomerXSuccess

Parul is a Customer Success consultant based in Chicago. Following a career in ergonomics and HR, Parul launched her first Customer Success (CS) team from the ground up, and from then on has found a passion in supporting startup CS journeys. Parul draws from her collective background to design CS organizations which can be scaled successfully, to drive CS as a profit center and to drive value exchange and retention. In 2023, Parul founded 1. CustomerXSuccess where she provides advisory services to SaaS Startups and 2. South Asian Success, a global, professional community focused on the South Asian experience.

Speaker 2024

Driving Customer Retention through Cross-Functional Collaboration