Driving Customer Retention through Cross-Functional Collaboration

Cross-functional collaboration is more important than ever before, from economic challenges to changing responsibilities and incentives, every team has to show up consistently to drive customer success and retention.

By the end of this session, the audience will:

• Learn about how the key functional areas in a company can influence customer success

• Dive into key challenges faced during cross-collaboration efforts

• Develop strategies and techniques to bring successful collaboration to your organization

• Discuss real life experiences and success stories

• Be enabled to influence change in their teams"

Presentation

Parul Bhandari
Mentor,
1871