Sarah Hums

Sr. Director, Customer Experience Management - Klaviyo

Sarah Hums has over 20 years experience leading marketing, customer success, and customer experience teams in SaaS. She has held specific roles bringing all three disciplines together to develop, launch, and manage at scale success programs & teams at Eloqua, Oracle, DocuSign, and Klaviyo. Sarah is passionate about driving business results through customer-centricity. She has built CX teams from the ground up, and earned the Master of Science in Customer Experience Management from Michigan State University in August 2024. She is a wife, and a mom of two teenage humans and two spoiled Golden Retrievers.

Speaker 2024

Scaling Customer Success: Building a Digital Experience Center to Power Up Customer Outcomes