Scaling Customer Success: Building a Digital Experience Center to Power Up Customer Outcomes

Join us for an insightful session where we'll unveil the journey of creating a Digital Customer Experience Center in under a year, helping our business scale while directly addressing gaps in the customer journey. Discover how a blend of qualitative and quantitative research illuminated gaps in the customer experience, paving the way for a transformative project that consolidated resources, crafted tailored content journeys, and established competitive differentiation.

By the end, you will:

Gain invaluable insights into the strategies, challenges, and triumphs behind this initiative, including how to get started with a transformation initiative, the pivotal role of cross-functional collaboration, and the art of “earning the right” to do more, by working fast and showing incremental impact.

Presentation

Sarah Hums
Sr. Director, Customer Experience Management,
Klaviyo