Steve Maas

Senior Consultant - World Wide Technology

Steve Maas is a seasoned Customer Experience Executive, Consultant, and Solution Architect specializing in designing and implementing conversational AI solutions. He is skilled at using cutting-edge technologies to improve customer interactions, streamline processes, and drive business growth. Steve holds a Master of Business Administration from the University of Notre Dame. He is also pursuing a graduate certificate in User Experience design from Metro State University. Steve is an advisory board member of the Minnesota State University Customer Experience Program.

Speaker 2024

When AI Gets Too Cheeky: Cognitive Bias in Chatting with Bots