When AI Gets Too Cheeky: Cognitive Bias in Chatting with Bots

As AI continues to evolve as a viable channel for delivering customer experiences, we need to be attentive to recognizing the cognitive biases embedded in our natural language applications. These biases can make your AI-driven applications more confusing and less inclusive for your user community.

By the end of this session, you will learn:

• Discover the different types of biases that exist

• Distinguishing between conscious and unconscious bias

• Examine your AI applications to identify any biases

• Identify the origins of this bias

• Discover how to transform your AI platforms into more inclusive and user-friendly systems for all users

Presentation

Steve Maas
Sr Consultant,
World Wide Technology