John Provencal

Manager of Transformation & Customer Experience - Bluescope Coated Products North America

John Provencal is currently head of Digital Transformation, and Customer Experience for NS BlueScope Coated Products North America, as well as a Prosci Certified Change Practitioner. He has over 30 years’ experience in marketing, customer experience and more recently, change management. John has been with BlueScope for almost ten years, in addition to working in several industries such as engineering, construction, and national defense. John has been classically trained in digital transformation, change management, customer experience, through various executive management programs, from UC Berkeley, UC Stanford, UC Irvine as well as Cornell University

Speaker 2024

CX Belongs to Everyone: Holistic Approach to CX throughout the Manufacturing Organization