Chris Hilborn

Principal and Founder - CJH Strategy & Planning Group

As a Customer Experience, Community Impact and Operations Executive, Chris is a purpose-driven, strategic, results-oriented leader with proven success leading teams to improve customer experience, increase community impact and drive operational efficiencies in Canada and the US. My successes in the regulated Utility, Healthcare, and Telecom industries have come through being customer-centric, developing productive cross-functional alliances and inspiring high-performing teams.

With demonstrated expertise in improving customer experience, community impact and bottom line across large organizations, he provides strategic direction and leadership on creating a client-focused culture through listening to clients and collaborating with other leaders to improve communications, enhance products and expand the employee and client experience.

Speaker 2024

Lessons Learned from Building a Customer-Centric Culture in a Regulated Utility