Michelle Kaptur

CX Transformation Consultant - Trustable CX Solutions

Michelle Kaptur, Founder and Principal of Trustable CX Solutions, drives CX transformation in companies across industries including automotive, technology, and pharma. With 25+ years of experience, including many of those as former Global Manager of CX Strategy at General Motors, she coaches organizations on embedding CX as an operating system to create the most impact. Michelle accelerates initiatives, avoiding pitfalls and transforming CX from cost center to revenue driver. Michelle's expertise empowers businesses to unlock the transformative power of customer-centricity and sustainable growth through a focus on delivering high-value trustable experiences.


Speaker 2024

Simplifying Customer Communication for Immediate Clarity