Lou Carbone

Founder and CEO - Experience Engineering Inc

Lou (Lewis) Carbone was recently appointed to the Marketing Faculty at The Broad College of Business at Michigan State University, teaching in the first Master of Science Degree in Customer Experience Management.

The founder and CEO of Experience Engineering®, Inc., an experience management consulting firm, the very first of its kind three decades ago, based in Minneapolis, Minnesota, working with the customer, employee, patient, and family experience management systems.

He wrote the book “Clued In: How to keep customers coming back, again and again, published by FT Prentice Hall, which won Fast Company’s Reader’s Choice Award.

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