Patty Soltis

Senior Customer Experience Manager - Upwork

Patty is a senior customer experience manager at Upwork. She works with her partners to add financial value and drive to the organization’s north-star metrics.

She was a principal analyst-CX for eMarketer/Insider Intelligence, consultant for Moffitt Cancer Center and an independent business consultant. She was a VP/GM for Neiman’s, Marshall Fields, and Lord & Taylor.

Patty is a CCXP, CX-PRO and a CX Influencer - 2024 CX Network and 2023 CX Scoop. She is an active CXPA member and Horizon CX Board of Advisors.

Her B.S. is from Indiana University Kelley School of Business and MBA from Oakland University.

Speaker 2024

CX Builds Financial Value