A Case Study In What It Takes To Lead A World-Class CX Program That Delivers Financial Results
This presentation will provide an authentic perspective about the discipline, commitment, and leadership that is needed to create an industry-leading CX program. Drawing on Roxie's background in psychology and business, Roxie will share the techniques and tools she used to build an award-winning CX Vision and Strategy that reduced cost-to-serve and fueled double-digit year-over-year revenue growth.
By the end of the session, the audience will learn how:
To secure buy-in from the CFO, COO, and CEO To unite and align the entire organization on your CX Vision and Strategy
To develop and deliver strategies that impact the financial line of your organization
Presentation
