Hooked On A Feeling: Experiences That Win Hearts, Blow Minds, and Boost Your Bottom Line
WARNING! THIS TALK MAY CAUSE DISCOMFORT FOR BUSINESS PEOPLE WHO SUPPORT THE STATUS QUO. In this unconventional talk, Tom will take you, your colleagues, and a room full of strangers on a journey of personal reflection and playful participation, revealing what it takes to create award-winning experiences.
Takeaways:
Deeply connect with the significance of experiences for both customers and businesses.
Understand the importance of creating truly unique experiences.
Learn proven principles for establishing CX as a discipline that unifies teams, forges loyal customer relationships, and improves business performance.