Foundational Areas of Expertise - Exploring a New Member Service Landscape as Specialization Takes Flight

Increasing the value output of employee productivity combined with upskilling valuable industry knowledge and creating shared employee services amongst teams will drive employee engagement, increase efficiency, and improve service deliverables. In this session, Ashleigh shares insights on the importance of creating foundational areas to upskill employees and reduce turnover by building a new funnel of career possibilities, all while collaborating across departments to increase efficiency. You will learn how taking a creative risk and thinking outside the box will positively impact the return on service deliverables and favorably impact the company’s financial position.

Key Takeaways. Participants will:

• Learn about the benefits of cross-collaborative employee skills

• Explore how upskilling impacts service delivery for better customer experience

• Develop skills to create a program that fits the needs of your organization

• Review the benefits of upskilling employees, building relationships across an organization, and finding ways to create efficiency

Presentation

Ashleigh Ashbrook
Vice President of Digital Service Experience
MSU Federal Credit Union