Do Something...CX isn't CX without action!

A discussion about putting Customer Insights into action. It's not enough just to get feedback, your organization has to change its ways of doing business to better align your Customers' Experiences with your Brand Promise.

By the end of the session, the audience will understand:

  • The importance of action and process/systems development and improvement in your CX program

  • The key tools for bringing action to your CX program

  • Practical ways of driving action within your CX team and your company as a whole.

Panel Discussion

Nicholas Zeisler
Professor of Practice,
Michigan State University

Ali Cudby
Founder and CEO,
Alignmint Growth Strategies

Rick Denton
Managing Principal,
Execution For Customer Experience