Ali Cudby

Founder and CEO, Alignmint Growth Strategies

Ali Cudby is the founder and CEO of Alignmint Growth Strategies, a leading consulting and training firm specializing in customer retention. With a career spanning from startups to Fortune 500 companies, Ali brings a wealth of expertise and practical insights to help businesses transform their customer relationships and drive sustainable growth.

Ali's journey in customer experience began after graduating from Wharton Business School. Armed with a strong foundation in business strategy and a deep understanding of customer behavior, she embarked on a mission to help organizations across technology and other industries cultivate long-term, lucrative, loyal customers.

As the author of the #1 bestselling book, Keep Your Customers, Ali has become a trusted expert for businesses seeking to build lasting relationships with their customers. Her book offers practical guidance and actionable strategies, derived from years of experience and research, to create exceptional customer experiences.

Expertise in customer success is backed by Ali’s hands-on experience, working with ranging from SaaS and technology to media, retail and medical devices. Her deep understanding of customer behavior, which focuses on both strategy and tactics, enables her to guide organizations in crafting effective customer strategies that go beyond satisfaction and foster long-term loyalty.

Speaker 2024