Is Corporate Social Responsibility a Part of Your Experience Management Design?

Corporate Social Responsibility (CSR). An Important topic that needs our attention as CX professionals. Are you incorporating the principles of corporate social responsibility into your experience management strategy? Is it a part of your organization’s overall brand strategy? How does it impact employee engagement? In this session, we will discuss the definition of CSR and how incorporating it into your experience strategy will improve your organization's "triple bottom line" of economic, social and environmental sustainability.

Key takeaways:

• Define CSR as it applies to your organization.

• Assess the state of your CSR and design an a path forward for incorporating it into your experience management design.

• Understand how CSR impacts your employee experience with a new generation in the labor force that see this as key to their engagement.

This is an early draft of a challenging topic. Happy to discuss further.

Presentation

Bob Azman
CXO and Principal Consultant,
Innovative CX, LLC