Understanding the employee is the key for an extraordinary CX

Unlocking Exceptional Customer Experiences: Join us for a brief session as we delve into the pivotal role of employee engagement in shaping extraordinary customer interactions. Discover how a deeper understanding of your team members can catalyze a positive ripple effect, by creating tools that push and motivate your employees to create unique experiences for your customers. Designed in the background, freedom for the employees, exceptional experiences for the customer. WoW means giving freedom, but even more giving clear guidelines without knowing that there are guidlines.

By the end of this session, the audience will understand

  • The importance of Experience Needs in every project

  • The impact of doing employee research first

  • How to use "Experience Needs" to optimize Employee & Customer Experience


Johannes Robier
Youspi Consulting GmbH