Susana Esteban

Senior Customer Experience Program Manager - Hewlett Packard Enterprise

Susana Esteban, a seasoned Customer Experience (CX) professional with over two decades of industry expertise, leads HPE's Global Voice of the Customer Program for strategic as-a-Service (aaS) accounts. With master's degrees in Solid State Physics and Strategic Quality Management, Susana brings a blend of analytical skills and strategic acumen to CX strategy . Having always worked for Fortune 500 IT companies, she leads cross-functional, global teams for customer centricity. This drives business outcomes for competitive differentiation and growth. Susana is a sought-after speaker and thought leader in the CX community, bridging academia and industry. She shapes CX's future through insights and collaborations, profoundly engaging with practitioners for innovative strategies.

Speaker 2024