First Hand Journey: Fueling Career Success with Unwavering Customer Focus

A firsthand journey from selling mobile phones to leading a hyper-growth team at a SaaS company, showcasing how the critical connection between employee experience (EX) and customer experience (CX) empowers customer-facing employees to improve both, and progress their success in lockstep.

Key takeaways:

• Building Customer-Focused Leadership Skills: Discover frameworks and real-life examples of how to develop essential leadership skills (even before you're in leadership)

• Connecting EX and CX: Understand the direct impact of a positive employee experience on customer satisfaction and business success, and gain strategies for fostering a workplace culture that drives both EX and CX excellence.

• Fostering Inclusive Workplaces: Encouraging inclusive workplaces that support and empower

Presentation

Erin Stewart
Senior Director, Enterprise Sales, Success KPI