Leadership Lessons in Listening

What do you do when you don't feel heard? How do you feel? How do you respond? One of the most important leadership skills in business and life is listening. In this class, Marisa Schwartz, Senior Medical Director at St. Luke’s University Health Network, and Leslie Pagel, Chief Evangelist, Authenticx will share best practices in listening to the individual voices of our team and how artificial intelligence is being used to listen at scale. Participants will gain skills and tools to make sure the voices of our customers and employees don't go unheard.

By the end of the session, the audience will understand:

  • The importance of developing your listening skills.

  • Skills to become a better listener.

  • How organizations are using AI to listen at scale.


Leslie Pagel
Chief Evangelist,

Marisa Schwartz
Senior Medical Director of Patient Experience,
St. Luke’s University Health Network