Delivering value from your cx implementation

Most organisations and CX leaders are frustrated that the ROI from their customer program is too slow and too low. In this session attendees will learn how leading players are outpacing the norms and achieving impactful ROI within 12months.

Attendees will:

  • Learn what consistently makes a difference to ROI delivery

  • Apply the learning to their roadmap

  • Have actionable takeaways that can be immediately used

Hands-On Session

Mark Harrison
Chief Orchestrator,