4 Keys to Getting Executive Buy-In

Getting executive buy-in continues to rank at the top of the list for CX professionals. Getting Executive Buy-In is the #1 Challenge for CX leaders. You put all of your energy into delivering on the brand promise but your work gets stalled. Without a plan based on a proven framework your efforts will hit a wall. Learn the 4 keys how to make real change through a step-by-step process.

By the end of the session you will learn:

  • The Reasons why CX leaders fail to get executive buy-in

  • The 4 Keys to getting executive buy-in

  • Why the ROI of CX alone will not work

  • How to reframe your thinking from Hero to Guide


Mark Slatin