The Customer Experience Revolution: What Went Wrong?
The Customer Experience Revolution has stalled, some say regressed. This intentionally provocative session will examine why and what might come next.
Speaker: Jerry Seufert
CEO - Fresh Air
Jerry Seufert is an executive advisor, coach, and small group organizer based in Alpharetta. Jerry is an accomplished customer experience visionary, executive counselor, product management advisor, change management expert, critical thinker, writer, and facilitator. Jerry’s ‘first home’ was in the health industries where he led more than 100 projects for hospitals, health systems, provider groups, federal and state health agencies, and solutions vendors, and now serves clients across a number of product and service sectors. Jerry has a B.S. in Biology, and M.S. in Industrial Engineering, from Rensselaer Polytechnic Institute.