President - Dreyfus Advisors
Accenture-trained market research executive with career history of leveraging insights resulting in opening up new target markets, capitalizing on new customer segments and revenue growth. Focused on guiding development of pandemic response, customer experience innovations and preparing brands for a more sustainable & equitable world. Specializing in Fortune 500 brands experiencing digital disruption in service-intensive companies. Trusted business partner to executive teams across Product Management, Customer Care, Sales Channels and Marketing Communications. Recognized thought leader in media, entertainment and telecommunications. Entrepreneur passionate about designing custom market research roadmaps for growth and a more equitable environment.