Panel Discussion: DEI - We're More Than Just Checking the Box
In this panel discussion we’ll establish: The Meaning of DEI; The Why for DEI; The Role Each One of Us Plays in Making it Real; What Success Looks Like; How to Sustain and Make DEI Vital in your Company’s Culture
Moderator: Enza Sleva
Mentor, Coach, Consultant
Enza is a People Leader energized by inspiring others to unleash their best self. She helps to create environments of Trust by leading with empathy, authenticity, and care - resulting in High Performing Teams achieving great business results. Customer Experience (CX) is her passion and expertise - designing and implementing great experiences for customers at every customer interaction through engaged and empowered employees. She is a lifetime learner always focused on growing and improving herself and others. She's a wife to a super great guy and mother to two wonderful young adults. She cherishes time with her family - cooking and being together brings her joy. Her motto: Enjoy the Journey and Make a Difference
Panelist: Stephanie Kinsey
Senior Customer Success Manager, Dixa
Stephanie Kinsey resides in Lincoln, NE and has been active in the CS space for over 20 years, currently with Dixa. Stephanie’s experiences as a CS leader span from start-ups to large, corporate organizations. Stephanie focuses much of her time on local LGBTQ+ initiatives, including a recent endeavor partnering OutNebraska with a local mentoring organization to provide matches for LGBTQ+ students. Stephanie also co-created a Food for Thought lunch and learn series at work to facilitate anti-racist education and journeys of allyship and has been involved in many ERGs, recently co-leading an LGBTQ+ ERG in Lincoln.
Panelist: Prabs Chandrasekaran
Director - App Optimization and Retirement Factory, Blue Cross Blue Shield of Michigan
Prabs’ area is responsible for addressing legacy applications including mainframe in terms of optimizing and retiring to support future business need and process. One of his teams major accomplishment was the retirement of a 50 year old membership system last year. His area also partners with Legal and Audit in addressing data retention and defensible disposition. Prabs has been with BCBSM for 16 years and before that worked at IBM and DaimlerChrysler. He also served as Champion of BCBSM IT DEI for 2 years in 2017.
Panelist: Bill Barcelona
Global Head of Customer Experience, Seco Tools
Bill is responsible for the evaluation and optimization of all touch points within the customer lifecycle.