Is Your Organization Easy to Do Business With?
Customer Centricity. Easier said then done! Creating a culture that focuses on the customer needs to start with answering this basic question of whether customers think you are easy to do business with. Only then can you begin the real experience transformation to align your organization's people, processes and tools to achieve a culture that is truly customer centric. This highly interactive hands on session will help you assess your own organization's "ease of doing business" rating and determine what needs to be done to improve it across the entire enterprise.
Speaker: Bob Azman
Founder and Chief Customer Service Experience Officer, Innovative CX Solutions LLC
Bob Azman is Founder of Innovative CX Solutions, LLC a Customer Experience Consulting firm specializing in CX Strategy Design and Execution, Customer Service, and Talent Development. He is the Emeritus Chairman of the Board of the CXPA and a CCXP. Bob was a global operations executive at organizations such as Carlson Wagonlit Travel, Thomson Reuters, Ceridian, and Deluxe Corporation. Bob is an Adjunct Professor at the University of Minnesota Carlson School of Management’s Supply Chain and Operations Management department and at the Rutgers University School of Business Executive Education programs. Bob earned both his MBA and BA degrees from the University of St. Thomas in St. Paul, Minnesota.