More Actionable Insights, Not More Data

Customer Experience (CX) leaders seldom suffer from a lack of data. What they struggle with is finding prescriptive insights from their data and getting those insights to the right people to take action. This session will discuss best practices on how to visualize customer feedback and make complex analytics easy for the front line to use in order to drive better CX, and ultimately, business outcomes.

Speaker: David Mingle

VP and Global Practice Head, Customer Experience - Reputation

David Mingle is VP and Global Practice Head, Customer Experience at Reputation. In this role, David leads Reputation’s global customer experience practice and serves on the company’s executive team. Mingle brings to Reputation more than 30 years of expertise and success leading customer experience (CX) strategy and operations for some of the most recognizable enterprise technology and global automotive OEM brands in the world.

Speaker: Brad Briscoe

Sr. Customer Experience Strategic Advisor - Reputation

Brad is a CX leader with 20 years of experience in customer insights, analytics, and strategy. He has built CX programs, analytics functions, and feedback systems at CHG Healthcare, eBay, and Reputation and has advised private companies and public-sector organizations in the development of customer feedback systems, with particular emphasis on immediate transactional insights and action. Currently, Brad leads Reputation's Premium Insights team