Roundtable Discussion: Innovating the Employee Experience

In this roundtable discussion, Mary will lead a dialogue designed to share stories of how they have improved the employee experience through innovations in process, technology, and programs.

Speaker: Mary Poppen

Professor of Practice - Michigan State University

Mary Poppen is the Chief Business and Customer Officer at and also a Professor of Practice at Michigan State University. She has spent her entire career delivering and improving customer and employee experiences and is passionate about the linkage between the two. She also recently published a book entitled "Goodbye, Churn. Hello, Growth!" focused on leveraging Customer Intelligence and AI to help organizations become more people-centric.