How Ease of Work Affects Ease of Business Growth
Ease of work stimulates employee engagement and superior employee experience. Ease of work and business are not about laziness, but rather, absence of negative surprises: minimizing gaps in realities versus expectations. Getting crystal clear about employees’ and customers’ expectations is the first step toward preventing burnout, churn, and lost opportunities. The second step is setting up mindsets and handoffs to consistently deliver to these expectations. Learn the common threads between excellence in employee experience and customer experience and what every manager can do to nurture both internal and external trust and growth.
Speaker: Lynn Hunsaker
Chief Customer Officer - ClearAction Continuum
Lynn Hunsaker is Chief Customer Officer at ClearAction Continuum (clearaction.com) where she co-founded the Experience Value Exchange for marketing, CX, CS and EX roles to influence non-customer-facing roles in closing the gap between what’s delivered vs. promised. Previously, Lynn’s roles at Fortune 250 companies included Head of Corporate Quality, Customer Satisfaction Improvement Manager, Voice of the Customer Manager, Strategic Information Manager, and Director of Marketing. She served on the Board of Directors for CXPA and she led the world’s first global study of B2B CX practices. She one of five Hall of Fame award recipients as an author at CustomerThink.com.