Engaging Employees for an Outstanding Customer Experience
Studies have demonstrated the correlation between the Employee Experience and the Customer Experience. But the real goal is engaging employees in delivering outstanding customer experiences across your enterprise. We'll give practical tips based on a CX Innovation Award-Winning initiative that leaders can action on immediately.
Speaker: Mark Slatin
CEO & Founder, EmpoweredCX
Mark is the CEO of Empowered CX, where he empowers his clients to create sustainable growth by delighting their customers…consistently. He is a CX thought leader, speaker, writer, and the host of the Delighted Customers Podcast. One of his proudest accomplishments was building out the first CXM graduate course in Loyola Unversity’s MBA program, where he served as an adjunct Professor for 6 years. He currently serves on the CXPA Board of Directors of the CXPA, and is a Certified Customer Experience Professional (CCXP). Connect with him at Empoweredcx.com or https://www.linkedin.com/in/markslatin/.