Founder & Chief Officer- Experience Catalysts
Diane Magers is a speaker, passionate and recognized thought leader, and advisor on Experience Management (XM). She is a founding member and former CEO for the Customer Experience Professionals Association (CXPA). She is a CCXP (Certified Customer Experience Professional), and holds an MBA, and an MS in psychology. She is the founder and CEO of Experience Catalysts, an experience management advisory and coaching firm.
As a previous practitioner Sysco Foods and AT&T Business solutions she has over twenty-five years of building and growing differentiation critical capabilities to define, design, and drive impact to their brands. Some of the firms she has influenced include VMWare, State Farm, Invisalign, Texas Health and Human Services. She is also recognized on multiple “Experience Influencers to Follow” lists including the most recent “Women in Power” and recognized by the CX Academy’s CX Fellowship Award and the CXPA Extra Mile Award Winner.