Delta Air Lines Thank You Note Project
Speaker: AJ Freeman
Manager, Health, & Wellbeing Analytics - Delta Air Lines
AJ graduated with a business degree from EDC Paris in 1992 before crossing the Atlantic and starting her career in the newly created data warehouse team at a big telecom company in Texas. She then joined Hewlett Packard, implementing Medicaid reporting systems in different states, Georgia in particular, where she developed an affinity for Chicken and Waffles, peaches, and pecans. Still trying to master her southern accent, she joined Delta Air Lines in 2014. In 2021, AJ and her team built the data infrastructure for a fast expanding Consumer Insight department. Passionate about data and healthcare, she just joined the newly created Health analytics group as manager of Health & Wellbeing Analytics.
Connecting positive customer experiences back to the employees who made them happen through automated, personalized Thank You notes.