Successful Customer Experience begins with Employee Experience

In this session, join Chelse Clark, Customer Experience Specialist for Farm Bureau Insurance of Michigan as she shares insights on the importance of the Employee Experience in driving Customer Centricity. Attendees will learn how to create a vision that aligns with your brand promise and provides employees with the skills and tools necessary to deliver on that promise.

Speaker: Chelse Clark

Customer Experience Specialist - Farm Bureau Insurance of Michigan

Chelse Clark, Farm Bureau's first Customer Experience Specialist has over ten years in leadership, coaching, and customer experience in the Insurance and Financial Services Industry.

Masterclass: Hands-On Application