CX 2030 - A Thought Experiment
In this session, join Bill Staikos, Senior Vice President and Executive Advisor at Medallia, as he shares insights into the evolution of the Chief Experience Officer Role, the technology that will impact customer experience (CX) teams, and the skillsets CX teams will need to be successful in the future. Through an engaging discussion and interactive breakouts, attendees will have an opportunity to discuss and present out how they see the future of CX and challenges that are in the way.
Speaker: Bill Staikos
Senior Vice President, Executive Advisor - Medallia
Bill Staikos is Senior Vice President, Executive Advisor, at Medallia. He is a globally-recognized experience leader with over 25 years of proven expertise envisioning and executing holistic, customer-led strategies across industries. Bill works with some of Medallia's most important clients to help accelerate their journey through Customer & Employee Experience maturity.